Elevate Your CX Game: What’s Next at the World CX Summit and Awards?

As India continues to establish itself as a global leader in technological innovation, the 12th Global Edition of the World CX Summit and Awards, hosted by Trescon, is set to highlight the evolving customer experience (CX) landscape. Scheduled for 19 September at the JW Marriott Hotel, UB City, Bengaluru, this prestigious summit will gather over 200 CX leaders and marketing enthusiasts to share actionable insights and discuss the latest advancements in the field of customer experience.

Trescon: A Global Catalyst for CX Innovation

Trescon is a global leader in the business events and services sector, driving the adoption of emerging technologies and promoting sustainability and inclusive leadership. With a deep understanding of the needs of growth markets, Trescon delivers innovative and high-quality business platforms for clients around the world. 

Focus on Resilience and Innovation

In a world where technological disruptions are increasingly common, including recent outages affecting millions of users, businesses are recognizing the importance of resilience, effective crisis management, and clear customer communication. The summit aims to address these challenges by offering valuable insights into managing crises effectively and maintaining customer trust through strategic innovations and best practices.

Attendees will participate in a series of high-impact sessions such as keynotes, panel discussions, and conferences. The agenda is designed to propel the CX landscape forward, exploring emerging solutions that tackle current challenges while fostering future progress.

Cutting-Edge Topics at the Summit

The World CX Summit features a dynamic agenda that covers a range of essential topics:

• Generative AI for CX: Exploring how AI can create more personalised customer experiences.
• Conversational AI: Enhancing human-like interactions between businesses and customers.
• Data Analytics: Integrating data to interpret customer feedback and improve service delivery.
• Customer Feedback: Understanding how to leverage insights for continuous improvement.

Speakers and Thought Leaders at World CX Summit and Awards

A notable lineup of industry leaders will be speaking at the event, offering expert perspectives on the evolving CX landscape. Speakers include:

• Gurpreet Jolly, Head of Customer Experience & Service Delivery, AJIO (Reliance Retail Ltd.)
• Shruthi Bopaiah, Executive Vice President & Head - Customer Obsession, Axis Bank
• Satish Patil, Director CX, Samsung Electronics
• Vishal Bhatia, Chief Digital Officer, Canara Bank
• Deepak Maloo, AVP, Food Strategy & Customer Experience, Swiggy
• Avijit Mohapatra, Head of Flipkart Customer Experience Transformation, Flipkart
• Priya Chakravarthy, Vice President - Experience, BluSmart
• Rahul Poddar, Country Head Martech, Narayana Health

Driving Competitive Advantage with CX

Mithun Shetty, Vice Chairman of Trescon, emphasized the significance of the event:

"Customer experience is no longer just a touchpoint but a strategic pillar that drives competitive advantage. The World CX Summit provides a platform for thought leaders and innovators to discuss how superior customer service can be achieved and sustained."

Aalok R Pradhan, Head of Customer Delight, CX, COE - Digital & AI at TVS, further added:

"The World CX Summit is a leveraged platform for CX professionals to assess new-age CX practices and the best-in-class products, helping them enhance their game."

Celebrating Excellence at the World CX Awards

The summit will culminate in the World CX Awards, which will recognize and celebrate the achievements of the nation’s leading CX professionals. The event will highlight outstanding leadership and innovative contributions, featuring awards for the Top 100 CX Leaders and Top Marketing Leaders.

Join the CX Conversation: Register for the World CX Summit

To be part of this transformative event, register now to attend and submit your nominations for the World CX Awards. Celebrate the leaders who are setting new benchmarks in customer experience and marketing innovation, and contribute to the advancement of CX.

Disclaimer: Under Media Partnershi Programme TICE is a media partner of the World CX Summit and Awards.