Trescon's World CX Summit & Awards 2024 to Spotlight AI's Impact

With just days remaining until the World CX Summit and Awards 2024, Bengaluru startup ecosystem is abuzz with anticipation. Hosted by Trescon, this premier event is set to convene over 200 C-level experts on September 19th at the JW Marriott Hotel. The summit promises to be a deep dive into the latest trends and innovations shaping the customer experience landscape, with a special focus on the transformative power of artificial intelligence. TICE, as the media partner for World CX Summit and Awards 2024, gets you a sneak peak into the event prepration. 

AI: The Game-Changer in Customer Experience

The recent explosion of AI technologies, from generative AI to advanced data analytics, is revolutionizing how businesses interact with their customers. These tools enable companies to gain deeper insights into customer behavior, personalize interactions, and streamline operations, ultimately leading to enhanced customer satisfaction and loyalty. The World CX Summit will explore the myriad ways AI is reshaping business models and creating new opportunities for competitive advantage.

World CX Summit and Awards 2024

The summit's agenda is packed with insightful sessions covering a wide range of topics, including:

• Enabling Security-Centric Customer Experiences: Safeguarding customer data while delivering seamless experiences.
• Integrating Data Analytics: Harnessing the power of data to drive customer-centric decision-making.
• Navigating the Digital Revolution: How brands are adapting and thriving in the digital age.

Thought Leaders to Share Insights

Attendees will hear from an impressive lineup of speakers, including:

• Vishal Bhatia, Chief Digital Officer, Canara Bank
• Pinkustar Borah, Director, Head of IT - Customer Experience, South Asia, Hindustan Unilever Limited
• Kalyani Seshadri, Lead - Customer Experience, Tanishq
• Satish Bettadapur, Vice President & Global Head for Customer Care Centers, HP
• Lakshman Velayutham, CMO, Ujjivan Small Finance Bank
• Fasih Abbas M, Senior Director & Head of Customer Success, Cashfree Payments
• Tanuj Diwan, Global Head- SurveySensum
• Ankit Goenka, Senior VP- Customer Experience, Bajaj Allianz
• Komal Prasad B, Vice President - Occupier Care & Experiences, Prestige Group
• RAMANATHAN RV, Co-founder and CEO, Hyperface
• RAKHI RANA, COO, Drools

The summit will also feature engaging panel discussions and keynote sessions fostering collaboration and inspiring new approaches to customer experience management.

Industry Voices at World CX Summit and Awards 2024

"CX has shifted from a 'nice-to-have' to a critical business priority in India," notes Tanuj Diwan, Global Head of SurveySensum. "While AI and analytics are key, getting the basics right—like customer profiling and tech integrations—is essential to align CX teams and drive sustainable growth."

Ramanathan RV, Co-founder and CEO of Hyperface, adds, "The intersection of technology and fintech is not only driving financial inclusion but also fundamentally reshaping customer expectations. The World CX Summit brings together the industry’s trailblazers, and we are excited to contribute to discussions that will shape embedded finance experiences."

The summit will culminate in the highly anticipated World CX Awards, recognizing the outstanding achievements of India's top CX professionals. The awards will honor exceptional leadership and contributions across various sectors, with a special focus on the 'Top CX Leaders Awards' and 'Top Marketing Leaders'.

Bengaluru: A Hub for CX Innovation

"As Bengaluru hosts the World CX Summit and Awards 2024, it underscores the city’s role in shaping the future of customer experience," states Mithun Shetty, Vice-Chairman of Trescon. "The summit serves as the premier platform for exploring the latest advancements and strategies in customer experience, setting new standards for excellence and innovation."

Don't miss this opportunity to connect with the brightest minds in customer experience. Register today and be part of the conversation shaping the future of CX! Stay connected with TICE for exclusive coverage and real-time updates from the World CX Summit and Awards 2024.